For your convenience, BioQuest offers the following easy ordering options: Internet Orders
1. You can place your order directly on the World Wide Web via our Easy and Secure Shopping Cart System. Simply click on the "Add to Cart" button next to the product you select, your shopping cart will be automatically updated with the item, quantity and the sales total. You can continue to shop at your convenience or proceed directly to checkout at any time simply by clicking the "Buy Now" button at the bottom of the top of the screen. You can also change, add to, subtract from, or delete your order at any time in the order page. Online orders are processed and shipped within 24 to 48 hours. Once your order has been submitted you must call to make any corrections or changes. It can not be changed online once submitted.

All Internet Orders must be shipped to the billing address of the credit card holder or the cardholders commercial work address. All Internet Orders over $200 may be sent signature required. Please make sure that the name and address you enter as the billing address (the address where your credit card statement is sent) is correct. In the event that the name and address entered on the order does not verify with the bank, we will make every attempt to notify you.

If the name and address you enter does not match the name and address that the issuing bank has as the billing address and you do not respond within 48 hours of our return e-mail then your order may be cancelled.

BioQuest will not process an order from an anonymous e-mail account.

The receipt of an e-mail confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. BioQuest reserves the right, without any prior notification, to limit the order quantity on any item(s) and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. We are not responsible for typographical errors of any kind.

Telephone Orders
2. You can order by calling our Toll Free Order Line Monday to Friday from 8am to 11pm EST and Saturday, Sunday 10am to 10pm EST at 1-866-377-8378. Our sales and customer service representatives are standing by to process your order and answer any questions you might have. From outside of the US, you can reach us at (732) 292-4600.

By Mail
3. You can mail your completed order form along with payment by credit card, check or money order (US Funds only please) to: BioQuest Pharmaceuticals, Inc., PO Box 1257, Wall, NJ 07719-1257 . Please click here to download and print our order form. (Note: All personal checks are held for 12 business days before the order will ship.)

By Fax
4. You can fax your credit card order to us at 732-528-3095. Please click here to download and print our order form.

To Order from Europe
You may now purchase Tetrazene KGM-90 from Europe by accessing these sites.
www.tetrazene.co.uk or www.tetrazene-uk.com

BioQuest accepts the following credit cards:

• Visa
• Mastercard
• American Express
• Discover
• Debit or Check cards that have the Visa or Mastercard logo appearing on them

When using a Credit Card please make sure:

• Your credit card is valid
• Enter the correct expiration date
• There is enough credit available
• You know your billing address
  (the same address where the bank sends your monthly statement)

These simple steps will assist us in assuring your order is processed in a timely manner with little or no delay. In the event we can not verify your information after 48 hours we may cancel your order. We check extensively for stolen and fraudulently used credit cards.

Money Orders Drawn in US Funds:
Money Orders are processed and shipped with in 24-48 hours of being received.

Checks Drawn in US Funds:
In order to maintain our low prices, it's necessary for us to wait for checks to clear your bank and ours before shipment--allow an extra 12 business (working) days. We apologize for any inconvenience this may cause.

APPROXIMATE DELIVERY TIME FOR CREDIT CARD ORDERS FOR IN-STOCK MECHANDISE IS BETWEEN 2 TO 10 WORKING DAYS DEPENDING ON DESTINATION. THERE IS NO SHIPPING ON SATURDAY, SUNDAY, OR HOLIDAYS. THERE ARE NO HANDLING FEES.

BioQuest is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name etc.) and your package is lost, BioQuest is not responsible.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible.

UPS Commercial & Residential
Domestic orders are shipped via UPS Ground Residential & Commercial for a flate rate of $4.50 regardless of order size.

PLEASE NOTE: UPS does not deliver to PO Boxes or military APO or FPO addresses. If you require shipment to a PO Box or military address your order will be sent via US Postal Service.

Express shipping rates are determined by order weight and destination points. Post Office Box orders and orders to Alaska and Hawaii are shipped via US mail for $10.50 per order. APO and FPO are shipped via US mail for $10.50 per order up to 12 lbs. (above 12 lbs. will be subject to the appropriate charges).

UPS Ground reaches every real address throughout the 48 continental United States.
UPS guarantees all residential and commercial packages coast to coast.


UPS Next Day Air®
UPS Next Day Air® guarantees next day delivery for all orders placed by 3:00 pm EST. throughout the 48 continental US states.

UPS Second Day Air®
UPS Second Day Air® select guarantees delivery within two business days for all orders placed by 3:00 pm EST. throughout the 48 continental US states.

UPS Third Day Air®
UPS Third Day Air® select guarantees delivery within three business days for all orders placed by 3:00 pm EST. throughout the 48 continental US states.

If your order is lost please contact us at 1-866-377-8378 to speak with a Customer Service Representative. They will contact UPS to have a tracer or driver follow up initiated. The process takes 2-8 business days to complete. If your parcel is located it will then be delivered to you. If they are unable to locate your order they will then issue us a claim and then your order will be reshipped.

U.S. Postal Service
Before ordering you agree to the following: If your order does not arrive in a timely manner BioQuest will follow these steps:

1.We cannot file a claim for 30 days after your shipment leaves our facility to you if the final destination is within continental US. (excluding Hawaii and Alaska).

2.We cannot file a claim for 75 days after our shipment leaves our facility to you if you are an APO /FPO or your address is not inside the continental U.S. or an International order. Shipping rates are determined by weight and destination points. Post office box orders are shipped via US mail for $7.50 per order up to 8 lbs. (above 8 lbs. will be subject to the appropriate charges). APO and FPO are shipped via US mail for $10.50 per order up to 12 lbs. (above 12 lbs. will be subject to the appropriate charges).

On orders shipped to military locations (APO/FPO), please remember that in addition to the delivery time for your package to be received by the APO / FPO, you will also have to allow time for the military to get your package to you, which could take a week or more.

International Shipping
We will ship Internationally however, you must contact us directly to place your order. (Sorry, we can not accept International orders online at this time.)

For a more precise estimate of your shipping charges, call a Customer Service Representative toll-free at 1-866-377-8378 with the quantity you desire and your home address, prior to placing your order.

You will be quoted the total price including shipping charges. Once we receive your authorization to proceed, your order will be processed and shipped and an e-mail confirmation detailing your order will be sent.

Restrictions
1. We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.

2. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

3. In the event, for any reason, Customs Officials seize your package we will not issue you a refund unless all products are returned to us in their original condition. In the event the package is returned to us by Customs Officials, you are still responsible for any shipping charges.

4. You pay actual shipping charges based on the weight of the package. Shipping by air to most other countries can be very expensive. Shipping charges alone are frequently 50% to 100% of the total cost of the products. Obviously, small bottles are cheaper to ship than heavy nutrition bars and protein powders. Again, e-mail us about the products you are interested in buying for an approximate shipping cost.

5. Prepayment is required. Payment must be by credit card, US money order or a personal check, drawn on a US bank (Note: all check orders are held for 12 business (working) days to clear your bank and our bank).

6. You are responsible for any duties or taxes that may apply.

If you need more information, please ask your local USPS Postal Station for a copy of Publication 122, Customer Guide to Filing Domestic Claim or Registered Mail Inquiry or the Domestic Mail Manual S010 .

At BioQuest we strive to offer you products that truly produce meaningful benefits. We're not happy unless you're happy. Therefore all first time Bioquest product purchases are backed by a 100% money back guarantee. If you are not completely satisfied with your purchase, you can send the products back for a full and prompt refund within 180 days of your purchase.

If you've purchased the product through another distributor of BioQuest products and would like to return it, you can send the product back to BioQuest directly along with a proof of purchase within 180 days for a refund of the purchase price paid to that distributor.

Shipping charges and sales tax are not refundable.

• First time purchases may be returned for any reason within 180 days of purchase. Just return unused portion in its original container.
• Original shipping charges are NON-REFUNDABLE.
• Products must be shipped back to BioQuest at the customers' expense. The Customer must properly insure all merchandise. BioQuest is not responsible for lost or damaged returns.
• Damages or missing products must be reported within 48 hours of receipt to a BioQuest representative. Please keep the package intact while we contact the shipper for inspection of the box and contents. Please allow 2-7 business days for the shipper to investigate the problem.
• Credit will be provided only after the receipt of returned products and inspection is completed. Orders placed by check or money order will be refunded via refund check. Orders placed by credit card will be refunded to the card used on the order.

Return Authorization numbers must be obtained from a BioQuest representative within 30 DAYS from the date of receipt. Return Authorization numbers are valid for approximately 14 business days. Product(s) must be returned to us before the Return Authorization number becomes invalid, otherwise your package will be refused. Return Authorization numbers must be marked CLEARLY on the outside of the box. We make every attempt to assure you that the item(s) you ordered are received. Every item is scanned and orders are weighed for accuracy before they are shipped. In the rare occasion that an item is omitted or you receive the incorrect item(s) DO NOT open the items or you will void your right for a refund.

Nutraquest, Inc./BioQuest Pharmaceuticals ("Nutraquest, Inc.") respects the privacy of every visitor to our website. Any information that has been submitted will not be made available to any other source other than for shipping purposes. Our site uses IP information solely for the identification of our customers and account information. We will never sell or allow this information to be used by other companies for soliciting purposes.

Consumers are urged to read and follow this entire warning page. This page contains important safety information regarding product warnings and instructions. Consumers should read and follow these warnings prior to consuming any product advertised on this website.

Myozene Disclaimer:

The information contained herein is for informational purposes only and should not be construed as medical advice. Specific medical advice should only be obtained from a licensed health care professional. Product descriptions and general information are based on a combination of factors and sources, including customer feedback, customer reviews, manufacturer's literature, product labels, and/or opinions of the author(s). No liability is assumed by Bioquest for any information herein. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

CAUTION. READ AND FOLLOW ALL LABEL INSTRUCTIONS PRIOR TO USE. NOT FOR USE BY INDIVIDUALS UNDER 18. Do not use if you are pregnant or nursing or if you are hypersensitive to glucomannan. Consult with your physician or a licensed health care professional before taking this product if you have any medical condition, if you are taking any medication, and before starting any diet or exercise program. Taking this product without adequate fluid may cause it to swell and block your throat or esophagus. Do not take this product if you have nasal or throat congestion, difficulty in swallowing, narrowing of the esophagus, or an intestinal obstruction. Do not take this product if you have ever experienced any difficulty in swallowing pills. If you experience difficulty in swallowing or breathing after taking this product, seek immediate medical attention. Take this product with at least 8 ounces (a full glass) of water.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

The products advertised on this website have warning information and recommended use information on the product label and/or packaging. Consumers should read and follow all instructions and warnings on the product label or packaging prior to use. Nutraquest, Inc. is not responsible for advertising claims or product warnings made by third parties. The products featured on this website should be used as directed with a sensible diet and exercise program. Some endorsers featured on this website have used these products in connection with a diet and exercise program. Some endorsers have been remunerated for their appearance.

Do not use any products featured on this website if you are pregnant or nursing. Consult with your physician prior to taking any product featured on this website if you have any medical condition, if you are taking any medication, and before starting any diet or exercise program.

None of the products advertised on this website should be used by individuals under the age of 18.

Consumer testimonials represent extraordinary case scenarios. Individual results may vary and the results depicted may not be typical of the average user.

No advertised product will produce substantial weight loss for all users. The use of any advertised product will not result in permanent weight loss. None of the products advertised on this website will produce targeted weight loss or substantial weight loss through the blocking of fat, carbohydrates or calories. The use of any advertised product will not result in substantial weight loss without diet and exercise.

Information contained on this website is for informational purposes only and should not be construed as medical advice. Specific medical advice should only be obtained from a licensed health care practitioner. No liability is assumed by Nutraquest, Inc. for any information contained herein.

This Web site is owned and operated by Nutraquest, Inc. for your personal, non-commercial use only.

Access to and use of this Site are subject to the following terms and conditions.

By using this Site, you signify your assent to these terms of use. We reserve the right, at our discretion, to change, modify, add or remove portions of these terms and conditions at any time. Such changes shall be posted on this page of www.tetrazene.com and shall become effective immediately upon posting. Visitors to this Site should periodically check for changes to these terms. Your continued use of this Site following the posting of changes to these terms and conditions (including the Privacy Policy) will mean you accept these changes.

Intellectual Property
This Site and all of its content including, but not limited to, articles, other text, photographs, illustrations, graphics, product names, designs, logos, video material, audio clips, (collectively, "the Intellectual Property") are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Intellectual Property is owned or controlled by Nutraquest, Inc. or the party credited as the provider or owner of the Intellectual Property. The compilation (meaning the collection, arrangement and assembly) of all content on this Site is the exclusive property of Nutraquest, Inc. and protected by U.S. and International copyright laws. All software used on this Site is the property of commercial software suppliers, and is protected by U.S. and International copyright laws.

You may view, copy, download or print material appearing on this Site subject to the following conditions:

• the material may only be used for your personal, non-commercial use;
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• the copyright notice and permission notice: "Copyright © 2004 Nutraquest Pharmaceuticals, Inc. All Rights Reserved." must appear on each copy.

Any other actions including, but not limited to, the copying, modification, revision, reproduction, republication, uploading, posting, transmission, or distribution for commercial or non-personal purposes of any material or element from this Site including, but not limited to, the design or layout of this Site, individual elements of this Site's design, or Nutraquest, Inc.'s logos without the express written permission of Nutraquest, Inc. or the owner of the Intellectual Property is strictly prohibited. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited.

User Submissions
Any messages, suggestions, ideas, or concepts that are submitted shall become, and remain, the property of Nutraquest, Inc. You agree that any submissions, in whole or in part, may be used by Nutraquest, Inc. for any purpose including reproduction, transmission, publication, broadcast, and posting. You additionally agree that Nutraquest, Inc. is free to use any ideas, concepts, techniques, or know-how contained in any communication you send to this Site for any purpose whatsoever including, but not limited to, developing, manufacturing, marketing, and selling products based upon such information without any obligation to compensate you or anyone else for them. Do not transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic, or profane material, or any other material of an inappropriate nature. Nutraquest is not responsible for typographical errors or omissions.